Request Data Deletion

How to ask us to delete any data associated with your use of a Keep Computing app.

Last updated: 21 April 2026

This page covers all apps published by Keep Computing (Mark Andrews, trading as Keep Computing, St Helens, Merseyside, England), including WatchOver, Kepthouse, KeptQuote, KeptMiles, KeptClient, and KeptInvoice. For full details on what data we handle and how, see our privacy policy.

How to request deletion

Send an email to mark@keepcomputing.co.uk with:

  1. The subject line "Data deletion request"
  2. The name of the app (for example, WatchOver)
  3. The Google account email you signed into the app with, if you used Google Sign-In (otherwise write "no sign-in")
  4. Your device model and approximate dates of use, so we can target the correct Firebase / Crashlytics records

We will acknowledge the request within 7 days and complete it within 30 days, as required by UK GDPR. Most deletions complete within 72 hours once we submit them to Google.

Email a deletion request →

What gets deleted

The following data associated with you is deleted on request:

  • Firebase Analytics events (WatchOver only) — the anonymous install-level identifier, screen views, and event records tied to your device. Deleted via Google's user-deletion API. Typically actioned within 72 hours of our request.
  • Firebase Crashlytics reports (WatchOver only) — crash stack traces and device-state snapshots tied to your install. Deleted via Google's Crashlytics user-deletion tool.
  • Beta entitlement email (WatchOver, Kepthouse) — if we added your Google account email to our encrypted entitlement allowlist, we remove it and re-publish the list.
  • On-device app data — preferences, selected watch, onboarding state, purchase cache. You can wipe this yourself at any time by uninstalling the app or by going to Android Settings → Apps → [app name] → Storage → Clear data. It is deleted immediately and is never sent to us.

What we cannot delete on your behalf

The following data types are held by Google, not by Keep Computing. We have no administrative access to delete them ourselves — you would need to contact Google directly or use the opt-out they provide:

  • AdMob advertising identifier and ad-interaction data — reset or delete your Android Advertising ID via your device's Settings → Google → Ads → Reset / Delete advertising ID. This severs the link between your device and any ad-interaction records held by Google.
  • Google Play Billing purchase records — purchases are recorded against your Google account and retained under Google Play's own retention schedule. Contact Google Play Support for deletion of purchase records.
  • Google Sign-In account data — the Google account itself is managed by Google. Manage it at myaccount.google.com.
  • Google Drive backup files (Kepthouse) — backups are stored in your own Google Drive. Delete them yourself from drive.google.com.

Data we keep for legal or operational reasons

We may retain the following even after a deletion request, as UK law permits:

  • Aggregate, non-identifying analytics — counts such as "how many installs opened the Settings screen this week" cannot be tied back to you and are not deleted.
  • Transaction and VAT records — UK tax law requires us to keep records of sales (including any Pro upgrade purchase) for up to 6 years. These records are held by Google Play and, for our own accounts, in our bookkeeping — both contain a purchase token but no personal contact details.
  • Anti-fraud records — where we have reasonable grounds to believe an account was involved in abuse of a trial or entitlement system, we may retain minimal records for up to 12 months to prevent repeat abuse.

Contact

Questions about deletion or any other aspect of your data: mark@keepcomputing.co.uk. Full privacy details: privacy policy.

Email a deletion request →   Privacy policy →